Mi8: Support



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Support

Mi8 strongly believes that expert client support is a key requirement for all companies outsourcing their Exchange services. We operate a dedicated team of support personnel; all Apptix employees - not outsourced, and available to Customer Administrators 24x7x365 via phone or email. If you are an end-user please contact your Company Administrator for support-related issues.

Mi8 Customer Downloads & Documentation

	OWA & OMA Login Links
	UK Customer Downloads
	Exchange 2003 System Status

Self-support via our online administrative portal is encouraged. We have invested heavily in creating online tools enabling you to accomplish the most common changes and additions to your Exchange Hosting service. These online tools can solve most common issues and help alleviate hold times and email response times.

Of course, we are available 24x7 and if you cannot resolve an issue please use the contact information provided below.

CONTACT INFORMATION:
Sales Inquiries	1-866-428-0128 or E-mail to Mi8sales@apptix.com

Billing Inquiries Mi8/Exchange 2003	1-866-428-0128 International Callers Dial: 1-212-727-0911 Or E-mail to mi8.billing@apptix.com

Client Support Services for Exchange 2003 users	1-866-428-0128 International Callers Dial: 1-212-727-0911 Or E-mail to Mi8support@apptix.com In order to best service and coordinate communications with our customers, we request that only account administrators contact Apptix Client Support Services. If you need technical support please contact your administrator to escalate issues to Apptix Client Support Services.

Client Support Services for Exchange 2007 users	CUSTOMER SUPPORT Apptix provides account administrators an online help desk and toll-free live customer support�available 24/7. Please contact the Customer Support team if you have any questions, need to open a ticket or just want us to help assess your service needs. If you are an Exchange Server 2007 Services Administrator Administrator Login Outlook Web Access Contact Technical Support 24/7 Toll-free technical support is available to all hosted Exchange 2007 administrators: 866.428.0128 (US/Canada) Email: clientsupport@hostaccount.com International callers please dial 281.733.2644 Billing Contact Call 866.428.0128 between 9 AM and 5 PM (Eastern Time) Email: billing@hostaccount.com Support Documentation Technical Administrators End Users

Billing Inquiries Apptix OnDemand/Exchange 2007	866-296-7835 Or E-mail to aod.billing@apptix.com,

Outlook Web Access (OWA) LOGIN INFORMATION:

OWA for Exchange 2003 UK Customers	Login here to access OWA

OWA Login for Exchange 2007 Customers	Login here to access OWA for Exchange 2007

OMA	For customers with Exchange 2003 accounts starting after August 30, 2007, click here for OMA Access

Additional Contact Information:

Mailing Information

Apptix Corporate Headquarters
13461 Sunrise Valley Dr, Suite 300
Herndon, VA 20171
Toll Free: 1-800-962-9329
Telephone: 1-703-890-2800
Fax: 1-703-890-2801

Corporate Contacts

Information about all of Apptix products & services can be found at www.apptix.com

Interested in becoming a Partner or Reseller? Contact ChannelSales@apptix.com

Contact Public & Analyst Relations at AnalystRelations@apptix.com

Contact Investor Relations at InvestorRelations@apptix.com

For Career information please visit www.apptix.com/company/careers/

Questions or feedback about our website? Contact the Mi8 Webmaster at Mi8Webmaster@apptix.com